Privacy Policy

Depending on how you interact with us, we may collect:

• Your name, job title, employer, and business contact details
• Email addresses, telephone numbers, and mobile phone numbers
• Property, building, office, and service-location information
• Information provided through telephone calls, emails, text messages, website forms, support tickets, or other communications
• Service scheduling, appointment, access, and project-coordination information
• Customer service and technical-support records
• Billing, invoicing, purchasing, and payment-related information
• Technical information concerning systems, devices, networks, software, and services that we support
• Website usage information, such as IP address, browser type, referring pages, and interactions with our website

We only collect information that is reasonably necessary for our business activities and the delivery of our services.

We may use personal information to:

• Provide, operate, maintain, and improve our services
• Respond to service requests and technical-support inquiries
• Schedule appointments and coordinate technician visits
• Coordinate building access and project activities
• Communicate project, service, outage, and incident updates
• Prepare quotations, estimates, invoices, and other business records
• Process payments and administer customer accounts
• Maintain and secure supported systems and infrastructure
• Communicate with customers, suppliers, contractors, and other authorized contacts
• Meet legal, regulatory, insurance, accounting, and security requirements
• Prevent fraud, misuse, security incidents, and unlawful activity

We do not use personal information for purposes that are materially different from those described in this policy without obtaining additional consent where required.

Where you have provided consent, Isotechnics may send SMS or MMS messages concerning:

• Service scheduling and appointment coordination
• Technician arrival updates
• Property or building-access coordination
• Project updates
• Network or service outages
• Incident notifications
• Technical-support matters
• Other time-sensitive communications concerning an active service request, project, or customer relationship

Message frequency varies depending on your active services, support requests, or projects. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance.

For assistance, you may also contact support@isotechnics.com or (587) 900-6363.

Consent to receive SMS or MMS messages is not a condition of purchasing goods or services from Isotechnics.

Mobile Information and SMS Consent

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Text-messaging originator opt-in data and consent, including mobile phone numbers and records of SMS consent, will not be shared, sold, rented, transferred, or disclosed to any third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile information only to service providers that help us operate and deliver our messaging services, such as telecommunications carriers and messaging-platform providers. These providers may use the information only to perform services on our behalf and are not permitted to use it for their own marketing or promotional purposes.

All other categories of information sharing described in this Privacy Policy expressly exclude text-messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with any third parties except service providers strictly necessary to deliver the requested messaging service or where disclosure is required by law.

Additional program details are provided in the SMS Terms and Conditions below.

By providing your mobile phone number and consenting to receive text messages from Isotechnics Inc., you agree to receive SMS or MMS communications concerning:

• Service scheduling and appointment coordination
• Technician arrival updates
• Property or building-access coordination
• Project updates
• Network or service outages
• Incident notifications
• Technical-support matters
• Other time-sensitive communications related to an active service request, project, or customer relationship

Message frequency varies depending on your active services, support requests, or projects. Message and data rates may apply.

Reply STOP at any time to opt out. After opting out, you may receive one final message confirming that your request has been processed.

Reply HELP for assistance, or contact us at support@isotechnics.com or (587) 900-6363.

If you previously opted out, you may reply START to resubscribe.

Consent to receive SMS or MMS messages is not a condition of purchasing goods or services from Isotechnics.

Mobile information and SMS opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes.

For more information about how Isotechnics handles personal information, please review this Privacy Policy.

We obtain consent where required by applicable law. Consent may be provided verbally, in writing, electronically, or through another appropriate method.

You may withdraw your consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.

Withdrawing consent may affect our ability to provide certain services or communications.

We do not sell or rent personal information.

We may disclose personal information in limited circumstances to:

• Employees and authorized representatives who require it to perform their duties
• Contractors and service providers who perform services on our behalf
• Professional advisers, including accountants, lawyers, insurers, and auditors
• Technology, hosting, communications, payment-processing, and security providers
• Government agencies, regulators, law-enforcement bodies, courts, or other parties where required or permitted by law
• A successor organization in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business

Service providers are expected to protect personal information and use it only for the services they provide to us.

The disclosures described in this section do not include the sharing of mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

We may use third-party providers for services such as:

• Website hosting
• Cloud storage
• Customer relationship management
• Email and telecommunications
• SMS delivery
• Payment processing
• Accounting
• Cybersecurity
• Technical support

These providers may access personal information only to the extent reasonably necessary to perform services for us.

They are not authorized to use SMS consent records or mobile information for their own marketing or promotional purposes.

Our website may use cookies or similar technologies to:

• Operate website functionality
• Remember user preferences
• Understand website traffic and usage
• Maintain security and prevent abuse

You may adjust your browser settings to reject or limit cookies. Some website functions may not operate properly if cookies are disabled.

We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.

No electronic transmission or storage method is completely secure. We therefore cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to:

• Provide services
• Manage customer and business relationships
• Maintain appropriate service and project records
• Meet legal, accounting, tax, insurance, and regulatory obligations
• Resolve disputes
• Enforce agreements
• Protect our legitimate business interests

When personal information is no longer required, we may securely delete, destroy, or anonymize it.

Subject to applicable law, you may request:

• Access to personal information we hold about you
• Correction of inaccurate or incomplete information
• Withdrawal of consent
• Deletion of information where legally available
• Information about how your personal information has been used or disclosed

We may need to verify your identity before processing a request.

Certain information may be retained where required by law or where an applicable exception permits us to do so.

You may opt out of non-essential email communications by using the unsubscribe option provided or by contacting us.

To stop receiving text messages, reply STOP to any Isotechnics SMS message.

After opting out, you may receive one final message confirming that your opt-out request has been processed.

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of third-party websites.

You should review the privacy policy of any third-party site you visit.

Our services are intended for businesses and commercial organizations and are not directed toward children.

We do not knowingly collect personal information from children without appropriate authorization.

We may update this Privacy Policy periodically to reflect changes to our practices, services, or legal obligations.

The revised policy will be posted on our website with an updated effective date. Material changes may also be communicated by other appropriate means.

Questions, concerns, or requests regarding this Privacy Policy or our handling of personal information may be directed to: